Physical Products purchased from our Website (“Products”)

  • When placing an order for any Products from the Website, you will state, specifically, which Products you desire to purchase and shall also at the same time confirm to us, at your own risk, your home address, telephone number, delivery requirements and selected payment method including debit card details together with such other details that may be requested at that time from you by us. Any orders received by us after 5.00PM GMT/BST shall be deemed to be received the following working day.

  • Your contract for purchases of physical items through the Website is with Luv Shack Records, c/o M.A.R.T. – Verein zur Förderung urbaner Musik und Kunst in Wien, Sporkenbühelgasse 3/13, 1090 Vienna, Austria. When providing your email address to us, you agree that your email can be used as a long-distance means of communication. The personal data received from you will not be disclosed to third parties.

  • No contract for the sale of any product will subsist between you and us until the items ordered have been received by you. At any time until this point we may cancel the sale for any reason.

  • You undertake that all details you provide to us for the purposes of ordering or purchasing products or services are correct, that the bank account and debit card you are using is your own and that there are sufficient funds to cover the cost of the products or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

  • You may cancel your order at any time prior to your order being dispatched by emailing us at shack@luvshackrecords.com ensuring that you quote your name, address and order reference number between 10am and 6pm GMT/BST, Monday to Friday.

  • No orders will be sent out until the costs of the products have been transferred and credited to our bank account. The details of our bank account will be sent to you per email together with the confirmation of your order. Orders remaining unpaid after 14 days will be automatically cancelled.

  • Our returns policy: Without prejudice to your statutory legal rights which remain unaffected, we operate the following returns and refunds policies:

  1. Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective or become defective within 7 days of receipt, we shall, at our own option, either replace or refund any damaged or defective products (including the postage you were charged) provided that you notify us of the problem in writing at the address stated in the confirmation email within 2 working days of delivery of the products and that you return the products in the same condition that you received them;

  2. Our mistake: If items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us;

  3. Your mistake: If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items but you will have to pay the postage and packing charge again;

  • All orders are made subject to acceptance by you of these Conditions and fulfilment of any order for Products is subject to stock availability and acceptance by us of your order. We are under no obligation to fulfil any customer order.